99% of the time, the problem is not at callhub and the problem is on your own computer
you can always see the status at callhub here
the problem is with your PC or your internet connection or your headset, etc
if you click the campaign and noyhing happens, this is the most likely problem
Click your windows button on your keyboard then > Settings > Privacy & security. Then look for Microphone under App permissions and make sure Microphone access is turned on. Then, allow apps access to your microphone. In Microphone settings, go to Let apps access your microphone and make sure it's turned On.
If that does not work, then see the following.
1. Log out of call hub and reboot your PC and login to callhub again
2. you can run an internet speed test on your computer here
3. you can check your headset using these instructions:
https://setters.freshdesk.com/a/solutions/articles/153000062458
The last time an appointment setter insisted there was a problem with callhub, he finally realized that when he moved the wire for his headset, his headset would go in and out. So he had a bad headset wire.
Here is how to contact callhub for technical assistance:
If you ever have technical issues, you can contact CallHub support directly using their chat system and get immediate help. Go to this page and click the “help” icon at the bottom of the page
https://support.callhub.io/hc/en-us
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