technical issues

Modified on Fri, 16 Feb at 2:32 PM

if you have an issue with callhub:

make sure you first read this article about headsets

https://setters.freshdesk.com/a/solutions/articles/153000062458

GET SUPPORT for TECHNICAL ISSUES with Callhub

If you ever have technical issues, you can contact CallHub support directly using their chat system and get immediate help. Go to this page and click the “help” icon at the bottom of the page

https://support.callhub.io/hc/en-us

Other Tech issues

It is IMPOSSIBLE for anyone to fix a tech issue unless they can SEE IT. Here is a free software tool that allows you to take screenshots or make videos of what is happening on your screen. Please create a screenshot or screen video so that we can SEE the problem:

https://www.techsmith.com/download/jing/

BE SPECIFIC

Do not send an email like this:

Hi Bob, was just on phone with Lisa. She scheduled at 1:30 pm Monday. Both her email addresses were not accepted I went over them both with her. Those are the only 2 addresses she uses. I told her I will text her later today about confirming with her.

What should I do?

The above email is useless as it is not specific.

what is the full name of the person? what is their email address?

is the problem in the calendar? or where/what page/ what is the URL?

can you provide a screen video showing the problem?

YOU MUST be laser specific when you describe your problem