campaign does not launch

Modified on Sat, 8 Nov at 11:33 AM

There could be a few reasons and they all have to do with YOUR computer, not with callhub.

When you click launch campaign and nothing happens, it is usually because

1.you have an adblocker or pop up blocker which you need to disable

(for instructions, google this " how to disable popup blocker chrome") OR

2. the headset is unplugged or muted or your PC is not recognizing the headset

try this

https://support.callhub.io/hc/en-us/articles/900001357946-Could-not-connect-to-the-campaign-error-on-browser-calls

or, connect directly with callhub tech support as they are the experts (see how to reach callhub tech support below)

1. make sure you do not have any popup blockers enabled in your browser or a separate popup blocker software running

2. if you use a VPN, try turning it off

3. make sure your mic is enabled

https://support.callhub.io/hc/en-us/articles/900001357946--Could-not-connect-to-the-campaign-error-on-browser-calls

4. try rebooting your machine

If these fail, then contact callhub for assistance

GET SUPPORT for TECHNICAL ISSUES

If you ever have technical issues, you can contact CallHub support directly using their chat system and get immediate help. Go to this page and click the “help” icon at the bottom of the page

https://support.callhub.io/hc/en-us

VERY IMPORTANT

this comment is important for the rest of your career. Whenever you need technical support, always supply the technician with a screenshot or better, a screen video. Non-technical people do not realize that trying to describe the problem with words will not work for a technical person. They need to SEE the problem. You can download free software that will allow you to take screenshots or better, make a screen video, so that they can SEE your problem. https://www.techsmith.com/download/jing/