video: https://app.screencast.com/XcxfmgSUkewc4
If you can include a screen video of the problem that is better because then they can SEE THE PROBLEM.
How to make screen videos (software to make screen videos is free and available from many sources)
option #1 https://www.youtube.com/shorts/pRSLYvqU-tM (if that does not work, more options below)
option #2 download from Microsoft Store https://apps.microsoft.com/detail/9p03bz82l9f2?hl=en-US&gl=US
option #3 download free software loom.com
option #4 download free software techsmith https://www.techsmith.com/download/jing/
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