It is impossible to help you with the technical issue unless I can see it. Please create a screen video (at minimum a screenshot) as described below and email me that video.
If you do not know how to create a screen shot, please google "how to create a screenshot"
How to create Screen Videos
Windows 10 and Windows 11 has a built in program called the "Snipping Tool." If you don't know how to use it, google " how to use the Windows Snipping Tool to make screen videos" or use the same search to see videos on youtube.
Make sure to click the microphone icon that will appear at the top of your screen before you start you recording.
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