When you have a technical issue, we can only help you if we SEE THE PROBLEM. So you need to supply either screenshot or better, a SCREEN VIDEO of the problem.
You can make a screens video with an free screen recorder program.
If you have your favorite screenshare program, then use that.
We find this free online alternative that looks really simple to use: https://deadsimplescreensharing.com/
here is another one - just add the extension to your chrome browser and then click it to record your screen
Install the Birdie Chrome Extension
this is another one that is popular
https://www.loom.com/lp/screen-recorder-lp
Bob Richards cannot help you with tech issues unless you supply:
1. screenshots or screen videos
2. the web page address of the page where you have a problem
3. examples: if there is something wrong when dialing, then Bob needs the phone number and name of the person you dialed and the time and time zone
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