When you have a technical issue, we can only help you if we SEE THE PROBLEM. So you need to supply either screenshot or better, a SCREEN VIDEO of the problem.
You can make a screens video with an free screen recorder program.
I suggest this one:
https://www.techsmith.com/download/jing/
this is another one that is popular
https://www.loom.com/lp/screen-recorder-lp
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