inbound calls / incoming calls / call back

Situation number one

one of the appointment setters using call hub calls a number and the person does not answer. 10 minutes later, that person looks at the caller ID on their phone and dials that number.  That will create an incoming call to callhub.  That incoming call is randomly distributed to any appointment setter who is logged into call hub. Feel free to answer those calls and use your script to schedule a demonstration.

Situation number two

an appointment setter used the call back feature in call hub.  You should never use that feature as explained in this article

However, feel free to answer those calls and use your script to schedule a demonstration. 

When there is an incoming call, you will see a green banner at the top of your dialer screen labeled "incoming call."  Just click the banner to answer the call.  Say "Hello, this is (your first name) with Retirement Prospects. Then you would proceed with your script.